Shipping policy
Free worldwide shipping on every order.
Every Faro Wolf order ships free. No minimum, no surprise shipping cost added at checkout. The price you see is the price you pay.
Where we ship
Norway, all of Europe, the United Kingdom, the United States, Canada, Australia, and New Zealand.
If your country isn't available at checkout, email hello@farowolf.com before ordering. We can usually add it.
When your order ships
Every piece is built by hand in Norway.
When an item is in stock, it ships within 3–5 business days.
When an item is made to order, it ships within 2–3 weeks. The product page tells you which applies before you buy.
We would rather give you an honest date and beat it than promise a fast one and miss it.
Delivery time
Once your order has shipped:
- Norway: 2–4 business days
- Europe and the UK: 5–10 business days
- United States and Canada: 10–20 business days
- Australia and New Zealand: 12–25 business days
These are estimates from the carrier, not guarantees. Customs processing can add time we don't control.
Tracking
You'll get a tracking number by email as soon as your order ships. If you haven't received it within the processing window above, check your spam folder, then email us.
Customs, duties, and import taxes
Orders ship from Norway. Depending on where you live, your country may charge import duties, VAT, or a customs handling fee when the package arrives.
These charges are not included in the price and are your responsibility as the buyer. They're set by your government, not by us, and we have no way to predict or prepay them.
If you refuse a package and it's returned to us, we'll refund the product cost minus any return shipping we're charged.
Wrong or incomplete addresses
Please check your shipping address before completing your order. We ship to the address exactly as entered.
If you spot a mistake, email us right away. We can usually correct it before the package leaves. Once it's shipped, we can't reroute it.
Lost or damaged packages
If your tracking hasn't updated in 10 business days, or your order arrives damaged, email hello@farowolf.com with your order number and photos if relevant. We'll sort it out with you.